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Obchodní podmínky Comercial conditions Geschäftsbedingungen

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Obchodní podmínky Comercial conditions Geschäftsbedingungen

Commercial conditions and buying rules of the internet shop TTVLAK.cz for foreigners

Dear customers, before ordering the goods I recommend you to read some information about the commercial conditions of internet shop TTVLAK.cz Commercial conditions refer to the valid text of Commercial code of the Czech Republic. When registered, state your complete address, the state included.

1.Ordering the goods

  • With the assistance of the ordering form on-line.
  • If you speak Czech do so on the phone practically NONSTOP on numbers:
    +420 519 411 552
    +420 720 204 366
  • When making the order on the phone you should always state the catalogue numbers of the products!
  • If you ask questions in other languages but Czech you must have some time reserve, because all the texts are to be translated. I recommend to write in simple, short sentences to make the text clearer.

2.Price of the goods

  • The prices of the goods are written on the goods cards. The prices are final, the retail ones. I do not pay any further taxation.

3.Payment of the goods

  • Abroad mainly by the transmission beforehand on the account – the money is reffered on the bank account of the seller, the goods are delivered in accordance with the time of delivery after receiving the whole amount of money on the account. The price of the goods comprises also the postal expenses in accordance with valid rule of the Czech post. You do not pay for wrapping up. After confirming your order you can pay by transmission on the account in your country. The number of account and all necessary details will be sent to you in E-mail. You can either pay with your currency or Euro in accordance with currant course of Czech crowns or Euro, when making your order.
  • In cash when in personál contact – only Euro or Czech crowns!

4.The time of delivery

  • The deadline of the orders for foreigners is always the fourteenth day of the month, when the sum of paid money is already on the firm account. If money is not delivered in time, the order will be automatically dealt with in the following period.
  • From this date is the period of delivery abroad 30-50 days, if not written on the goods, the time will be longer. If the order consists only of businesslike goods, these are delivered immediatelly after paying on the account. About this the customer will be informed in an E-mail.

5.Way of delivery

  • Goods can be collected after oral agreement practically NONSTOP or they are delivered via Czech postal - service. Postage expense abroad are very expensive.
  • The buyer becomes the owner of the goods at the moment when the goods were appropriately paid. The goods are paid either in personal contact or on the bank account.

6.Partial delivery

  • When ordering more goods it can happen that I will not be able to deliver all goods being ordered in one term. In this case the deliver will be done in accordance with agreement. About this step the buyer will be informed in E-mail beforehand.

7.Cancelling of the order

  • Cancelling of order from side of the seller is possible because of technical reasons, rapid change of the prices or other unpredictable circumstances etc. The reasons of the cancelling and possible solutions the customer will be rapidly informed in E-mail.
  • In case of cancellation of the order or only of its part from the side of the deliver (goods are sold out) the money, (possibly its part) are inevitably sent to the number of account from which it came – if not agreed in some other way.

8.Reclamation, gurantee

  • This reclamation order is in the moment of concluding the agreement obligatory for seller and also for buyer, and both sides are compulsory to accept the rules.
  • The guarantee refers to perfect function of the product when handling the goods in the right way and also to defects due to the fault of the producer. The guarantee does not refer to the parts which were detrited naturally or during the transport, inappropriate stocking or unprofessional handling.
  • The guarantee from casual defects on goods can apply only in the period of guarantee. The guarantee period lasts 24 months (if not presented in some other way) on new goods. It starts on the day of distribution or taking the goods according to what becomes first.
  • The guarantee is impossible to apply to businesslike goods. All defects are listed in a detailed description, so it depends only on the buyer if he orders the specific goods or not.
  • In case of returning the goods, the customer is obliged to give or send the goods (normal parcel or C.O.D.) to the seller in original wrapping up, the copy of receipt of buying/guarantee and must write or say the reason of reclamation. It does not refer to businesslike goods!
  • All goods including the businesslike goods are checked before sending it to the customer. The deliver is not responsible for damages cause when the goods are delivered. The goods are insured and the damages cause are paid by transport contractor, therefore check the goods immediately when taking them over.

9.Protection of provided datas

  • When handling with personal data the operator of this internet shop is obliged to be in accordance with the Law n. 101/200 cf. about the protection of personal data. The operator of the shop proclaims that all personal data are confident, will be used only for his personal usage and will not be published, given to another person or trespassed in some other way.

10.Conclusion information

  • When registrated by sending his order or by filling in the order appropriately, the buyer without any reservations accepts all the regulations given above, given in all details on the day of sending off the order and also will respect the price of the ordered goods on that day (wrapping up and transportation included). Everything will be listed in the price list of the internet shop if not agreed in some other way.

11.Contacts

  • The operator of this internet shop is:
    Rysavy Ivan, Polni 6, 693 01 Hustopece, Czech Republic

    Phone: +420 519 411 552
    Mobile: +420 720 204 366
    E-mail: info@ttvlak.cz
    ICQ: 299-699-743
    Skype: ivan1836